Now Hiring - Customer Service Representative in Johnson City, NY

We are looking for a Customer Service Representative to answer phone calls, greet customers and perform routine administrative tasks. Your role is to create and preserve a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety.

Our ideal candidate is an adaptable, dedicated, and resourceful worker with a strong knowledge of clerical duties, Microsoft Office, and the ability to efficiently organize a variety of daily tasks. Customer Service Representative will manage many aspects of office work, including greeting customers, managing digital files, and providing general administrative support to our employees.

Candidates must be willing to eventually acquire their Property & Casualty Insurance License, if not already licensed, to service and sell insurance products. Willing to train the right person.

Responsibilities:

• Serve as the point person for clerical duties including: mailing, supplies, customer service, file management
• Greet customers, direct them to the appropriate agent, and answer questions as necessary
• Collect and file physical documents and folders
• Add and maintain agency records
• Maintain accurate customer files

Skills:

• Proven experience as an Administrative assistant
• Knowledge of office administrator responsibilities, systems and procedures
• Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• Hands on experience with office machines (e.g. fax machines and printers)
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills in a fast-paced environment
• A creative mind with an ability to suggest improvements
• College degree preferred, but not required

Salary is competitive and commensurate with experience.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Clerical experience: 1 year (Required)

Work Location: In person